Key Terms at a Glance

At Animals Great and Small we want every client to feel completely confident about the care their animals and home will receive.
Before confirming a booking, please take a moment to read through the key terms below. They explain how bookings, payments, and care are managed — helping everything run smoothly and ensuring your animals get the very best care while you’re away.

For the full version, you can read our complete Terms & Conditions here

• A 25% non refundable deposit is required to secure your booking.
• The balance is due 14 days before the start of your sit.
• Bookings are confirmed once the deposit has been received.

• The 25% deposit is non-refundable if a cancellation is made within 28 days of the start of the sit.
• Cancellations notified at least 14 days before the start of the booking period will receive a refund of all fees paid, less the non refundable deposit, or the balance may be held over for a subsequent booking.
• Cancellations made within 7 days of the start date will require payment of 50% of the total service fee subject to a minimum charge of £50.
• Cancellatiins made within 48 hours of the start date may be charged in full, at the discretion of Animals Great and Small.
• If Animals Great and Small needs to cancel due to unforeseen circumstances, any payments already made will be refunded in full.

• All care is provided according to the details you share on your Animal & Owner Information Sheet.
• Your home and animals will be treated with respect, and any instructions will be followed carefully.
• Clients are responsible for providing accurate information, enough supplies, and emergency contact details.

I understand the importance of keeping your home secure while you are away. I will make sure that all doors and windows are locked, and I will keep an eye on your property to deter any potential intruders

• All keys and access details are stored securely and returned at the end of the sit.
• Any indoor CCTV or recording devices in private areas must be switched off during the sit.
• Confidentiality and trust are at the heart of the service.

• You’ll need to complete a Veterinary Release Form before the sit begins.
• If veterinary care is needed, every effort will be made to contact you first unless immediate treatment is required.
• Owners remain responsible for all veterinary costs.

• Animals Great and Small carries appropriate public liability insurance.
• While every care is taken, we cannot be held responsible for illness, injury, or damage beyond reasonable control.
• Clients should maintain their own home and pet insurance.